Changes to Repeat Prescription Ordering

What is changing?

From 1st of September 2019 GP Practices within the Vale of York will be putting a new system in place.

This change means that pharmacies will no longer be able to order medicines on your behalf.

From this date you will need to order your repeat prescription directly from your GP practice.

As a patient, you (or your carer, nominated family member or friend) should order your repeat prescription from the GP practice directly, close to the time you need your medication (7-10 days before the new medication is needed).

If you wish to still use your pharmacies collection or delivery service you may need to inform them that your order has been placed (Please check with your nominated pharmacy).

If when you are trying to order your repeat prescriptions, you are unable to select your medications, please write the name of each medication you require in the free text box. If the GP then requires any further checks, we will be in touch to arrange those.

How can I order my repeat medicines?

The best way to order your repeat medicines would be to do it by enabling online access to your GP directly or via the NHS App for your smartphone or tablet. Please remember to only order the medicines you need a supply of.

Other methods of ordering your prescription include:

  • By delivering the repeat prescription box within your GP surgery
  • By posting your repeat prescription directly to the GP


For more information on this change please either:

Speak to your GP practice directly, or

Visit the Vale of York CCG website:


Unfortunately, due to medico-legal reasons we are unable to accept telephone requests for prescriptions.

Prescribing of over the counter medicines is changing

Your GP won't usually give you a prescription for things like hay fever, colds, aches & pains & sunburn.

You can get advice & buy over-the-counter medicines from a pharmacy without an appointment, saving you time & freeing GP slots for those who need them.

Medication Reviews

Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip. Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.

symbol error 3From 1st November 2018, due to workload pressures, please allow 72 hours (3 full working days) for prescriptions to be processed and remember to take weekends and bank holidays into account.  It may take longer if there is a query on your prescription.  

Please check with your local pharmacy how long it takes them to process your prescription.

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